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Configuration in Microsoft Dynamics 365 for Sales and Customer Service

Overview

This course takes an accelerated approach to covering all the major aspects of Microsoft Dynamics 365 Sales, including utilising Sales and Marketing applications, managing and customising the Dynamics 365 system to meet specific business requirements, creating and importing automated processes including Workflows and Business Rules. It also includes 360 degree overview of Dynamics 365 Customer Service.

You will learn well-ordered guidelines to design Security utilizing security parts and Hierarchical Security, Configure Knowledge Management, Create Workflows, Dialogs, Actions, and Business Process Flows notwithstanding Configuring Dynamics 365 and Office 365 together for consistent coordination.

Course Prerequisites

  • Understandable knowledge of business process, workflows
  • Office 365

Course Content / Exam(s)

Schedule for Configuration in Microsoft Dynamics 365 for Sales and Customer Service Training & Certification Courses

Course# Course Name Exam# Duration (days)
20740B Configuration in Microsoft Dynamics 365 for Sales and Customer Service Training & Certification Courses 70-740 5

Configuration in Microsoft Dynamics 365 for Sales and Customer Service Benefits

After Successful completion this course, you will be able to:-

  • Know how to Configuring Microsoft Dynamics 365
  • Understand Microsoft Dynamics 365, Business Units, Teams, and Users
  • Microsoft Dynamics 365 Security Model
  • Implementing Hierarchical Security
  • Good Knowledge in Management
  • Introduction to Processes
  • Business Process Flows
  • Microsoft Dynamics 365 & Office 365

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