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IT Service Management with System Center Service Manager
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- IT Service Management with System Center Service Manager
IT Service Management with System Center Service Manager
Overview
In this course, learn how to deploy and configure System Center 2016 Service Manager, how to upgrade an existing Service Manager environment, and how to customize System Center 2016 Service Manager to be in line with corporate standards. Applicants will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security.
Audience
This training Programme is planned for data enter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or data center.
Course Prerequisites
- Basic knowledge of System Center Service Manager, and Change Management.
- An understanding of the IT management processes that are included with ITIL and MO
- Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
- Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
- Working knowledge of SharePoint Server 2010
Need More Info ? | Email: info@skilldynamo.com or | Enquire Now !
Course Content / Exam(s)
Schedule for IT Service Management with System Center Service Manager Training & Certification Courses
| Course# | Course Name | Exam# | Duration (days) |
|---|---|---|---|
| 20740B | IT Service Management with System Center Service Manager Training & Certification Courses | 70-740 | 5 |
Need More Info ? | Email: info@skilldynamo.com or | Chat with the Experts Now !
IT Service Management with System Center Service Manager Benefits
After Successful completion this course, you will be able to:-
- Configure Service Requests and Customize the Self-Service Portal.
- Configure compliance with the Process Pack for IT GRC
- Architecting and implementing a System Center 2016 Service Manager deployment
- Upgrading an existing Service Manager 2012 R2 environment to System Center 2016
- Customizing System Center 2016 Service Manager to be in line with corporate standards
- Configuring incident and problem management and Reporting and Analysis.
- Explain the key features of System Center 2012 SP1.
- Illustrate the key methodologies adopted using MOF and ITIL. Key features of System Center 2016 Service Manager
- How Service Manager adopts best practices using ITIL® and Microsoft Operations Framework (MOF)
- Configuring service level management
- How to troubleshoot Service Manager and perform disaster recovery
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