ISO 20000 (ITSM) Lead Auditor

Overview

Course Content/ Exam(s)

Course Benefits

Overview

In this Information Technology Service Management or ITSM is a process based approach that designs to the IT process delivery with the objectives of an enterprise. Involves a pattern shift from IT management as full of distinct components to delivery of end-to-end IT services with best practices. This ISO 20000 Lead Auditor training offers students to get skills to successfully audit an ITSMS in accordance to ISO 20000. And it gives knowledge on management expertise to handle a team of auditors by applying audit procedures, principles and techniques. Plan and execute the external and internal audits with respect to ISO 19011 and ISO 17021. During the course, you will gain the necessary auditing skill through a balance of classroom tutorials, practical role-playing, group workshops, and open forum discussions. In addition, the course will discuss integrating ISO/IEC 20000-1:2011 audits with those for other management systems, such as ISO 9001:2008.

Audience

Its suitable for Internal auditors, Management representatives,Compliance Managers and those who want to become third party auditors for ISO/IEC 20000.

Course Prerequisites

It is recommended that participants have some understanding of IT service management systems and/or auditing principles around another management system standard before attending this course

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Course Content / Exam(s)

Schedule for ISO 20000 (ITSM) Lead Auditor Training & Certification Courses

Course#	Course Name	Exam#	Duration (days)
20740B	ISO 20000 (ITSM) Lead Auditor Training & Certification Courses	70-740	5

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ISO 20000 (ITSM) Lead Auditor Benefits

After Successful completion this course, you will be able to:-

Describe ISO 19011 guidelines and performing internal audit in accordance with ISO 20000
Gaining expertise and skills to effectively manage an audit team for ITSMS. Realizing the significance of ISO 20000 for operating an IT Service Management System
Plan and conduct an ISO/IEC 20000 audit
Manage audit communication and interviews
Report and follow up on an ITSMS audit
Identifying the interrelationships between ITIL, ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005. Organising the relationship between the ITSMS, its management processes and compliance issues to fulfill requirements of all stakeholders in an organization. Improving the ability to analyze external and internal environment of an enterprise, perform risk assessment, and audit an ITSMS