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Microsoft CRM 2016 Processes

Overview

This course aims to explain various CRM 2016 processes. The participants will understand how to build the procedures that are necessary in business processes. The course also targets on splitting the tasks into multiple stages so that they can be finished through the automated rules with the help of CRM examples.

Course Prerequisites

  • Fundamentals of Business Requirements
  • Basic understanding of CRM Concepts
  • Fundamentals of Dynamics 365

Course Content / Exam(s)

Schedule for microsoft-crm-2016-processes

Course# Course Name Exam# Duration (days)
20740B microsoft-crm-2016-processes 70-740 5

Advantages of microsoft-crm-2016-processes course

After Successful completion this course, you will be able to:-

  • Comprehend the processes in CRM
  • Learn to implement and build workflow processes
  • Learn to execute and configure dialog processes
  • Elucidate business process flow
  • Learn processes management

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