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Service Cloud Essentials for Agents (SVC101)
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Service Cloud Essentials for Agents (SVC101)
Overview
Service Cloud Essentials for Agents (SVC101) supports agents with their daily activities, from collaborating with other agents to logging and resolving cases. This also benefits electronic sales distributor (esd) Support agents will gain experience using Service Cloud to share knowledge with each other and with customers, divert cases by designing self-service resources for customers, receive cases and service quotes through a variety of channels and use a web-based console specifically constructed for support agents to maintain and resolve cases efficiently.
Audience
This class is devised for support agents. No prior knowledge of Salesforce is needed.
- Need More Info ? | Email: info@skilldynamo.com or | Enquire Now !
Course Content / Exam(s)
Schedule for Service Cloud Essentials for Agents (SVC101) Training & Certification Courses
| Course# | Course Name | Exam# | Duration (days) |
|---|---|---|---|
| 20740B | Service Cloud Essentials for Agents (SVC101) Training & Certification Courses | 70-740 | 5 |
- Need More Info ? | Email: info@skilldynamo.com or | Chat with the Experts Now !
Service Cloud Essentials for Agents (SVC101) Benifits
After Successful completion this course, you will be able to:-
- Support customers solve their problems using self-service communities
- Understand how to receive customer issues through a variety of channels including CTI and social media
- Observe and maintain customer information and cases in a single console
- Work with specialized automation tools that are meant to increase agent Productivity
- Collaborate and share expertise with customers and teammates
Enquire Now
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