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CXD-105 Citrix XenApp and XenDesktop Helpdesk Support
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- CXD-105 Citrix XenApp and XenDesktop Helpdesk Support
CXD-105 Citrix XenApp and XenDesktop Helpdesk Support
Overview
Citrix XenApp and XenDesktop Help Desk Support course delivers representatives with the methods and skills necessary to efficiently prevent instances from reoccurring, fix user problems faster, and apply the suitable consoles throughout troubleshooting process to identify and ascertain the root cause of user issues at a faster rate.
After completing this course, participants will be able to: troubleshoot user issues, interpret user needs, ask the proper queries to solve common issues, and apply documentation practices while in the troubleshooting process to ensure an even transition when escalation is essential.
Audience
- Experience on Citrix XenDesktop 7 is mandatory
- Citrix receiver, Citrix receiver for Windows
- Need More Info ? | Email: info@skilldynamo.com or | Enquire Now !
Course Content / Exam(s)
Schedule for cxd-105-citrix-xenapp-and-xendesktop-helpdesk-support Training & Certification Courses
| Course# | Course Name | Exam# | Duration (days) |
|---|---|---|---|
| 20740B | cxd-105-citrix-xenapp-and-xendesktop-helpdesk-support Training & Certification Courses | 70-740 | 5 |
- Need More Info ? | Email: info@skilldynamo.com or | Chat with the Experts Now !
cxd-105-citrix-xenapp-and-xendesktop-helpdesk-support Benifits
After Successful completion this course, you will be able to:-
- Make sure issues are fully resolved and steps are taken to put off them from reoccurring
- Comprehend the completing of helpdesk tickets systematically with the suitable documentation
- Work tactically and employ the proper consoles throughout the troubleshooting process to rapidly determine the root cause of a problem
- Shoot up issues that are out of scope to the suitable team or individual
- Resolve and troubleshoot issues
Enquire Now
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