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Service Cloud Essentials for Managers (SVC201)

Overview

Salesforce is one of the most popular cloud computing platform companies in the world today. Service Cloud Essentials for Managers (SVC201) benefits Managers create and sustain results for call centre CRM and customer self-service. In this course, support managers will get hands-on experience in deploying the Service Cloud technology to provide collaboration among representatives and customers, for customer self-service and case deflection, for multi-channel support of incoming shells, for case management and case workflow mechanization, and for support-related analytics and reporting.

Audience

  • This course is devised for professionals who maintain support teams directly or indirectly
  • No previous knowledge of Salesforce is necessary

Course Content / Exam(s)

Schedule for Service Cloud Essentials for Managers (SVC201) Training & Certification Courses

Course# Course Name Exam# Duration (days)
20740B Service Cloud Essentials for Managers (SVC201) Training & Certification Courses 70-740 5

Service Cloud Essentials for Managers (SVC201) Benifits

After Successful completion this course, you will be able to:-

  • Suggest your Salesforce administrator on how to set up Salesforce Service Cloud to best fit your team’s needs.
  • Enact productivity tools using approved methods to get your team more perfect
  • Make use of partnership tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to spread awareness and resources among agents and clients
  • Produce reports and dashboards to gain insight into your team’s execution

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