- Microsoft |
- VMware |
- Cisco |
- Sales Force |
- Citrix |
- Oracle |
- Java |
- Red Hat |
- Data Science / Hadoop |
- Adobe |
- Microsoft Dynamics |
- Android |
Salesforce is one of the most popular cloud computing platform companies in the world today. Service Cloud Essentials for Managers (SVC201) benefits Managers create and sustain results for call centre CRM and customer self-service. In this course, support managers will get hands-on experience in deploying the Service Cloud technology to provide collaboration among representatives and customers, for customer self-service and case deflection, for multi-channel support of incoming shells, for case management and case workflow mechanization, and for support-related analytics and reporting.
Schedule for Service Cloud Essentials for Managers (SVC201) Training & Certification Courses
Course# | Course Name | Exam# | Duration (days) |
---|---|---|---|
20740B | Service Cloud Essentials for Managers (SVC201) Training & Certification Courses | 70-740 | 5 |
After Successful completion this course, you will be able to:-
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