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Service Cloud Administration
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- Service Cloud Administration
Service Cloud Administration
Overview
Using real world & scenario-based training, this Service Cloud course will help train the administrators on constructing Salesforce Knowledge, building service contracts with entitlements and targets, setting up Live Agent, designing Console for Service application, and configuring Soft-Phone via Open CTI. This Salesforce Service Cloud training will also enlighten configuring a Customer Community.
Audience
This course is suitable for experienced administrators with minimum of 6 months experience in Salesforce and/or administrators having talents equivalent to Administration Essentials for New Administrators course.
- Need More Info ? | Email: info@skilldynamo.com or | Enquire Now !
Course Content / Exam(s)
Schedule for Service Cloud Administration Training & Certification Courses
| Course# | Course Name | Exam# | Duration (days) |
|---|---|---|---|
| 20740B | Service Cloud Administration Training & Certification Courses | 70-740 | 5 |
- Need More Info ? | Email: info@skilldynamo.com or | Chat with the Experts Now !
Service Cloud Administration Benifits
After Successful completion this course, you will be able to:-
- Create the process for case management
- Automate of support process using queues, workflows and assignment or escalation rules
- Configure Salesforce knowledge for publication, creation, and maintenance of knowledge articles
- Creating service contracts using milestones by enabling entitlements
- Boost the efficiency of support agents by arranging the Salesforce Console for Service
- Assimilate the capabilities and functionalities of CTI interface in the Console
- Administer Live Agent for configuring online chat with customers
- Arranging Communities
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