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Implementing Cisco Collaboration Devices (CICD)

Overview

Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions.

Course Prerequisites

It is recommended, but not required, that students have the following knowledge and skills:

  • Working Knowledge of Converged Voice and data networks
  • Basic Knowledge of Cisco IOS Gateways
  • Basic Knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Content / Exam(s)

Schedule for Implementing Cisco Collaboration Devices (CICD) Training & Certification Courses & Certification Courses

Course# Course Name Exam# Duration (days)
20740B Implementing Cisco Collaboration Devices (CICD) Training & Certification Courses 70-740 5

Implementing Cisco Collaboration Devices (CICD) Benefits

After Successful completion this course, you will be able to:-

  • Understand to know the Cisco Unified Communications solution components
  • Understand to identify media stream flows and call signaling
  • Describe how to maintain a Cisco Unified Communications solution
  • Learn the UI and administrator in CUCM, CUCM IM and Presence Service, Cisco Unity Connection, and CUCM Express
  • Accomplish CUCM and CUCM Express tasks in with respect to the end-user administration and endpoints
  • Understand Communications Manager and Communications Manager Express telephony features
  • Learn to understand the user administration in Unity Connection and Communications Manager IM and Presence Service and implement their highlighted features
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Maintain the Cisco Unified Communications solutions
  • To configure and deploy user applications across Communications Manager, Communications Manager Instant Messenger and Presence and Unity Connection

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